Frequently Asked Questions

I’ve completed the payment procedure but I have not received any mail with login details or download?

Please make sure to check your Spam folder in email inbox. If you not got it then please contact with us with the proof of payment. Normally our system creates the account after successful payment. There are some cases that your payment is not successful done and then we have to review and process download information manually.

Will my membership extend automatically

No, your membership will not be extended automatically. You will be notified by email prior to your memberships expiration. That way you are able to purchase a renewal if you'd like to.

How can I renew and reactivate my account

If you want to renew login to our site and just pick a membership, so the new membership gets added to your existing account.

Can I upgrade my membership

It is possible to upgrade your subscription if you need to change the length or level of the subscription. Please contact us via the contact form for information on how to go about upgrading your subscription.

What happens when my membership plan expires?

If your membership plan expires then you can continue to keep all your existing uploads and you cannot access or upload new videos and supports.

Do you give refunds?

Due to our business dealing entirely in electronic goods it is not possible for us to issue a refund once you have logged in. If you purchase a membership and our records show that you have not logged in after doing so then we will be happy to provide you with a refund.

What license are the designs released under?

These designs are released as a commercial product unless otherwise stated.

Do you offer support via the contact form?

For any kind of technical support please post a thread on our support forum. Please note that we will not answer any technical question via email or contact form. If you need to supply confidential information, pre-sale and general questions then use the our contact form(via email).

How long do I have support access on your site?

Support is provided for whole period from the purchase date of a membership.

Are you have an affiliate program in your website?

Yes, you can access or join our affiliate program click here